Learn and Get Help

Welcome to Distil!

We're excited to have you here, and want your onboarding journey to be smooth and successful. Our user documentation and guides should get you where you want to go, however you can always reach out to us if you need help.

We recommend reading our quick How It Works guide if you haven't done so already.

There are three main ways to get help:

• Search: use the Search function to look for articles on your topic of interest.
• Browse: the categories and sections in the menu bar on the left.
• Contact Us: if you can't find what you're looking for, then get in touch we would love to help.

Search

Search for Articles

If you're reading this article in our help centre, then the easiest way to access search is to simply enter your search terms in the search field at the top of this page.

You can also use the search function directly from our help home page here.

Just start typing your search terms, and the help centre will display the most relevant articles in a list below, with your search terms highlighted.

If you can't see what you're looking for, either try a different search term or hit enter to see a full list of articles with possible matches.

Search is especially good where you're looking for guidance on a particular feature in Distil. If you are looking for information on a specific term that you've seen used in Distil, then we would suggest also searching within our Glossary and Definitions, or Attributes articles.

Search within an Article

The search function described above is great for finding Articles, however sometimes you need to find a specific term within an Article. This is especially useful for searching our Glossary and Definitions, or Attributes articles.

To search within an Article, use the search function of the device or browser you are using to read the Article. How you access this will depend on your device and also the browser. Top tip: make sure that the window with the Article is active before searching.

• Desktop & laptop computers (all browsers):
  • Windows PCs: hit Ctrl-F and start typing your search terms, a search box will appear within your browser window.
  • Apple: hit Command-F and start typing your search terms, a search box will appear within your browser window.
  • Chromebooks: use the Search key and start typing your search terms. On a Chromebook, this key is on the side of the keyboard, where you would normally find the caps lock key. If you are using a regular keyboard, the Windows key in between Ctrl and Alt works as the search key. 

• Tablets and phones:
  • Android devices: tap the Menu button, tap Find On Page and then enter your search terms.
  • Apple devices: tap , then tap Find on Page and enter your search terms.

Browse

Sometimes just browsing the available Articles will lead you to new features and functions that you didn't know existed.  

The easiest way to view the help centre contents regardless of which device or browser you are using is to click or tap the Distil root within the breadcrumbs at the top of this page. You can also click other elements in the breadcrumb for quick navigation.

This help centre is organised with three levels:

• Category:
  • This is the second item in the breadcrumb, or the bold heading when viewing the help centre contents as described above.
  • These are aligned with the main items explained in our How It Works article: Sources, Insights, Actions, and Account and Users.
• Section:
  • This is the last item in the breadcrumb, or the text items below the Category when viewing the help centre contents. 
  • Each Section is related to a Category, and contains Articles. 
• Article:
  • What you're reading now is an example of an Article.
  • You can use the Search function to search for articles, or you can Search within Articles for specific terms.
  • Each Article is related to a specific Section.

Contact Us

If you've been through the articles and can't find what you're looking for, or you're just a bit stuck, then please do get in touch we'd love to help.

To contact us, click or tap Submit a request at the top of this page, and fill in the form. If you are viewing this on a mobile device or a tablet, you may need to click the menu icon to see this option (the menu icon is three horizontal bars on most devices).

You can access the form directly by clicking here.